{"id":12,"date":"2025-08-04T12:54:50","date_gmt":"2025-08-04T12:54:50","guid":{"rendered":"https:\/\/floristeriasantibella.com\/?page_id=12"},"modified":"2025-10-06T15:57:04","modified_gmt":"2025-10-06T15:57:04","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/floristeriasantibella.com\/en\/terminos-y-condiciones\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Terms and Conditions<\/h2>\n\n\n\n<p>Welcome to Florister\u00eda Santibella. By making a purchase on our website <strong>www.floristeriasantibella.com<\/strong>you agree to the following terms and conditions. We recommend you read them carefully before placing an order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Seller Identification<\/h3>\n\n\n\n<p>Florister\u00eda Santibella is a company located in Medell\u00edn, Colombia. For customer service, you can contact us on WhatsApp at <strong>+57 304 683 3692<\/strong> or write to us at <strong>floristeriasantibella@gmail.com<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Products and Availability<\/h3>\n\n\n\n<p>All products shown in our catalog are subject to the availability of flowers and materials. We reserve the right to make minor adjustments to the design, always respecting the style and value of the product.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Prices and Payments<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All prices are listed in Colombian pesos (COP).<\/li>\n\n\n\n<li>We accept national and international payments through authorized and secure platforms.<\/li>\n\n\n\n<li>The order will only be processed after payment has been confirmed.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Deliveries<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Realizamos entregas en Medell\u00edn y municipios aleda\u00f1os.<\/li>\n\n\n\n<li>Valor del domicilio para medellin $20.000<\/li>\n\n\n\n<li>Valor del domicilio para municipios aleda\u00f1os $ 30.000<\/li>\n\n\n\n<li>The customer must provide accurate information to guarantee a timely delivery.<\/li>\n\n\n\n<li>Same-day orders must be placed before 12:00 p.m.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Changes and Refunds <\/h3>\n\n\n\n<p><strong>Cambios y Reembolsos \u2013 Flores y Perecederos<\/strong><\/p>\n\n\n\n<p>Debido a la naturaleza perecedera y personalizada de nuestros productos (flores naturales, desayunos sorpresa y regalos especiales), <strong>no aceptamos devoluciones ni reembolsos<\/strong> una vez entregado el pedido.<br>Solo aplican ajustes o reemplazos en caso de que el producto llegue en mal estado, incompleto o diferente a lo solicitado.<br>El cliente debe notificarlo dentro de las <strong>24 horas posteriores a la entrega<\/strong> a trav\u00e9s de WhatsApp o tel\u00e9fono:<br>\ud83d\udcf1 +57 313 3752922 \/ +57 304 6833692.<br>Los reemplazos se realizan sin costo adicional.<\/p>\n\n\n\n<p><strong>Returns and Refunds \u2013 Flowers and Perishable Products<\/strong><br>Due to the perishable and customized nature of our products (fresh flowers, surprise breakfasts, and special gifts), <strong>we do not accept returns or refunds<\/strong> once the order has been delivered.<br>Adjustments or replacements only apply if the product arrives damaged, incomplete, or different from what was ordered.<br>The customer must notify us within <strong>24 hours after delivery<\/strong> via WhatsApp or phone:<br>\ud83d\udcf1 +57 313 3752922 \/ +57 304 6833692.<br>Replacements will be made at no additional cost.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Data protection<\/h3>\n\n\n\n<p>The information you share with us is confidential and will be treated in accordance with our Privacy Policy. <a href=\"\/en\/politica-de-privacidad\/\">Privacy Policy<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Modifications<\/h3>\n\n\n\n<p>Florister\u00eda Santibella reserves the right to modify these terms at any time. Any changes will be published on this page.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>If you have questions or concerns about these terms, please contact us. We are here to provide you with an honest, warm, and responsible service.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">\ud83d\ude9a Pol\u00edticas de Env\u00edo<\/h1>\n\n\n\n<p><strong>Env\u00edos a Medell\u00edn y municipios aleda\u00f1os \u2013 Pagos desde el exterior<\/strong><br>Florister\u00eda Santibella realiza entregas a domicilio en Medell\u00edn, Envigado, Bello, Itag\u00fc\u00ed y municipios aleda\u00f1os del Valle de Aburr\u00e1.<br>Los pedidos realizados desde el exterior (Estados Unidos, M\u00e9xico, Espa\u00f1a, Canad\u00e1, Francia, etc.) se procesan en l\u00ednea y se entregan el mismo d\u00eda si la orden es confirmada antes de las 2:00 p.m. (hora de Colombia).<br>Env\u00edos sujetos a disponibilidad del producto y confirmaci\u00f3n de pago.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">English<\/h3>\n\n\n\n<p><strong>Deliveries in Medell\u00edn and nearby municipalities \u2013 Payments from abroad<\/strong><br>Florister\u00eda Santibella delivers to Medell\u00edn, Envigado, Bello, Itag\u00fc\u00ed, and surrounding municipalities in the Aburr\u00e1 Valley.<br>Orders placed from abroad (United States, Mexico, Spain, Canada, France, etc.) are processed online and delivered the same day if confirmed before 2:00 p.m. (Colombian time).<br>Deliveries are subject to product availability and payment confirmation.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>T\u00e9rminos y Condiciones de Uso y Compra Bienvenido a Florister\u00eda Santibella. Al realizar una compra en nuestro sitio web www.floristeriasantibella.com,<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u00e9rminos y Condiciones de Uso y Compra - Floristeria Santibella<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/floristeriasantibella.com\/en\/terminos-y-condiciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9rminos y Condiciones de Uso y Compra - Floristeria Santibella\" \/>\n<meta property=\"og:description\" content=\"T\u00e9rminos y Condiciones de Uso y Compra Bienvenido a Florister\u00eda Santibella. Al realizar una compra en nuestro sitio web www.floristeriasantibella.com,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/floristeriasantibella.com\/en\/terminos-y-condiciones\/\" \/>\n<meta property=\"og:site_name\" content=\"Floristeria Santibella\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-06T15:57:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/floristeriasantibella.com\/wp-content\/uploads\/2025\/07\/LOGO-SANTIBELLA-03.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/floristeriasantibella.com\/terminos-y-condiciones\/\",\"url\":\"https:\/\/floristeriasantibella.com\/terminos-y-condiciones\/\",\"name\":\"T\u00e9rminos y Condiciones de Uso y Compra - Floristeria Santibella\",\"isPartOf\":{\"@id\":\"https:\/\/floristeriasantibella.com\/#website\"},\"datePublished\":\"2025-08-04T12:54:50+00:00\",\"dateModified\":\"2025-10-06T15:57:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/floristeriasantibella.com\/terminos-y-condiciones\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/floristeriasantibella.com\/terminos-y-condiciones\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/floristeriasantibella.com\/terminos-y-condiciones\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/floristeriasantibella.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"T\u00e9rminos y Condiciones de Uso y Compra\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/floristeriasantibella.com\/#website\",\"url\":\"https:\/\/floristeriasantibella.com\/\",\"name\":\"Floristeria Santibella\",\"description\":\"Env\u00eda flores a Medell\u00edn desde cualquier parte del mundo. Entregas r\u00e1pidas, dise\u00f1os personalizados y atenci\u00f3n de calidad. \u00a1Compra ahora online!\",\"publisher\":{\"@id\":\"https:\/\/floristeriasantibella.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/floristeriasantibella.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/floristeriasantibella.com\/#organization\",\"name\":\"Floristeria Santibella\",\"url\":\"https:\/\/floristeriasantibella.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/floristeriasantibella.com\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/floristeriasantibella.com\/wp-content\/uploads\/2025\/07\/LOGO-SANTIBELLA-03.png\",\"contentUrl\":\"http:\/\/floristeriasantibella.com\/wp-content\/uploads\/2025\/07\/LOGO-SANTIBELLA-03.png\",\"width\":1080,\"height\":1080,\"caption\":\"Floristeria Santibella\"},\"image\":{\"@id\":\"https:\/\/floristeriasantibella.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"T\u00e9rminos y Condiciones de Uso y Compra - Floristeria Santibella","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/floristeriasantibella.com\/en\/terminos-y-condiciones\/","og_locale":"en_US","og_type":"article","og_title":"T\u00e9rminos y Condiciones de Uso y Compra - Floristeria Santibella","og_description":"T\u00e9rminos y Condiciones de Uso y Compra Bienvenido a Florister\u00eda Santibella. Al realizar una compra en nuestro sitio web www.floristeriasantibella.com,","og_url":"https:\/\/floristeriasantibella.com\/en\/terminos-y-condiciones\/","og_site_name":"Floristeria Santibella","article_modified_time":"2025-10-06T15:57:04+00:00","og_image":[{"width":1080,"height":1080,"url":"https:\/\/floristeriasantibella.com\/wp-content\/uploads\/2025\/07\/LOGO-SANTIBELLA-03.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/floristeriasantibella.com\/terminos-y-condiciones\/","url":"https:\/\/floristeriasantibella.com\/terminos-y-condiciones\/","name":"T\u00e9rminos y Condiciones de Uso y Compra - Floristeria Santibella","isPartOf":{"@id":"https:\/\/floristeriasantibella.com\/#website"},"datePublished":"2025-08-04T12:54:50+00:00","dateModified":"2025-10-06T15:57:04+00:00","breadcrumb":{"@id":"https:\/\/floristeriasantibella.com\/terminos-y-condiciones\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/floristeriasantibella.com\/terminos-y-condiciones\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/floristeriasantibella.com\/terminos-y-condiciones\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/floristeriasantibella.com\/"},{"@type":"ListItem","position":2,"name":"T\u00e9rminos y Condiciones de Uso y Compra"}]},{"@type":"WebSite","@id":"https:\/\/floristeriasantibella.com\/#website","url":"https:\/\/floristeriasantibella.com\/","name":"Floristeria Santibella","description":"Env\u00eda flores a Medell\u00edn desde cualquier parte del mundo. Entregas r\u00e1pidas, dise\u00f1os personalizados y atenci\u00f3n de calidad. \u00a1Compra ahora online!","publisher":{"@id":"https:\/\/floristeriasantibella.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/floristeriasantibella.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/floristeriasantibella.com\/#organization","name":"Floristeria Santibella","url":"https:\/\/floristeriasantibella.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/floristeriasantibella.com\/#\/schema\/logo\/image\/","url":"http:\/\/floristeriasantibella.com\/wp-content\/uploads\/2025\/07\/LOGO-SANTIBELLA-03.png","contentUrl":"http:\/\/floristeriasantibella.com\/wp-content\/uploads\/2025\/07\/LOGO-SANTIBELLA-03.png","width":1080,"height":1080,"caption":"Floristeria Santibella"},"image":{"@id":"https:\/\/floristeriasantibella.com\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":12,"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":31426,"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/31426"}],"wp:attachment":[{"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}