{"id":31149,"date":"2025-09-02T13:16:29","date_gmt":"2025-09-02T13:16:29","guid":{"rendered":"https:\/\/floristeriasantibella.com\/?page_id=31149"},"modified":"2025-10-20T16:06:44","modified_gmt":"2025-10-20T16:06:44","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/floristeriasantibella.com\/en\/politica-de-devoluciones\/","title":{"rendered":"Pol\u00edtica de Devoluciones y Reemplazos (Flores y Perecederos)"},"content":{"rendered":"<p><strong>Cobertura:<\/strong> Medell\u00edn y municipios del Valle de Aburr\u00e1 (Colombia)<\/p>\n\n\n\n<p>En Florister\u00eda Santibella trabajamos con <strong>productos perecederos y personalizados<\/strong> (flores naturales, desayunos sorpresa y regalos). Por esta raz\u00f3n <strong>no gestionamos devoluciones f\u00edsicas ni reembolsos despu\u00e9s de la entrega<\/strong>.<br>Nuestro mecanismo de <strong>resoluci\u00f3n<\/strong> ante incidencias es el <strong>reemplazo sin costo<\/strong>.<br>Aplican <strong>ajustes o reemplazos sin costo<\/strong> si el producto llega <strong>en mal estado, incompleto o diferente a lo solicitado<\/strong>.<br>Debes reportarlo dentro de las <strong>24 horas<\/strong> posteriores a la entrega por <strong>WhatsApp<\/strong> al <a href=\"https:\/\/wa.me\/573133752922\">3133752922<\/a>, <strong>incluyendo n\u00famero de pedido y fotos\/video<\/strong>.<br><strong>No se requiere devolver el producto.<\/strong><br><strong>No cubre:<\/strong> direcci\u00f3n errada o destinatario ausente, da\u00f1os por manipulaci\u00f3n posterior a la entrega, y <strong>variaciones naturales<\/strong> de las flores por estacionalidad.Por ser productos <strong>perecederos y personalizados<\/strong>, <strong>no aceptamos devoluciones ni reembolsos<\/strong> una vez entregados.No aplica reemplazo por: <strong>cambios de gusto<\/strong>, <strong>direcci\u00f3n errada<\/strong> suministrada por el comprador, <strong>ausencia del destinatario<\/strong>, <strong>da\u00f1o posterior a la entrega<\/strong> o <strong>variaciones naturales<\/strong> de las flores (color, tama\u00f1o, apertura).<\/p>\n\n\n\n<p>Cobertura: <strong>Medell\u00edn y municipios del Valle de Aburr\u00e1<\/strong>.<\/p>\n\n\n\n<p>Horario de atenci\u00f3n: <strong>Lun\u2013Dom 8:00\u201320:00<\/strong> \u00b7 <strong>Tiempo de respuesta \u2264 24 h<\/strong>.<\/p>\n\n\n\n<p><strong>EN \u2014 Returns &amp; Replacements<\/strong><br>Because our products are <strong>perishable and custom-made<\/strong>, <strong>we do not accept returns or refunds<\/strong> after delivery.<br>We offer a <strong>free replacement<\/strong> if the order arrives <strong>damaged, incomplete, or different from what was ordered<\/strong>.<br>Please notify us <strong>within 24 hours<\/strong> via <strong>WhatsApp<\/strong> at <strong>+57 313 3752922<\/strong> \/ <strong>+57 304 6833692<\/strong>, <strong>including your order number and photos\/video<\/strong>.<br><strong>Product return is not required.<\/strong><br><strong>Not covered:<\/strong> wrong address or unavailable recipient, damage after delivery, and <strong>natural variations<\/strong> due to seasonality.No replacement for: <strong>change of mind<\/strong>, <strong>wrong address<\/strong> provided by the buyer, <strong>recipient not available<\/strong>, <strong>damage after delivery<\/strong>, or <strong>natural variations<\/strong> in flowers (color, size, bloom).<\/p>\n\n\n\n<p>Service area: <strong>Medell\u00edn and Aburr\u00e1 Valley municipalities<\/strong>.<\/p>\n\n\n\n<p>Support hours: <strong>Mon\u2013Sun 8:00\u201320:00<\/strong> \u00b7 <strong>Response time \u2264 24 h<\/strong>.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Cobertura: Medell\u00edn y municipios del Valle de Aburr\u00e1 (Colombia) En Florister\u00eda Santibella trabajamos con productos perecederos y personalizados (flores naturales,<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31149","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/pages\/31149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/comments?post=31149"}],"version-history":[{"count":5,"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/pages\/31149\/revisions"}],"predecessor-version":[{"id":31454,"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/pages\/31149\/revisions\/31454"}],"wp:attachment":[{"href":"https:\/\/floristeriasantibella.com\/en\/wp-json\/wp\/v2\/media?parent=31149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}