Terms and Conditions

Welcome to Floristería Santibella. By making a purchase on our website www.floristeriasantibella.comyou agree to the following terms and conditions. We recommend you read them carefully before placing an order.

1. Seller Identification

Floristería Santibella is a company located in Medellín, Colombia. For customer service, you can contact us on WhatsApp at +57 304 683 3692 or write to us at floristeriasantibella@gmail.com.

2. Products and Availability

All products shown in our catalog are subject to the availability of flowers and materials. We reserve the right to make minor adjustments to the design, always respecting the style and value of the product.

3. Prices and Payments

  • All prices are listed in Colombian pesos (COP).
  • We accept national and international payments through authorized and secure platforms.
  • The order will only be processed after payment has been confirmed.

4. Deliveries

  • We deliver in Medellín and surrounding towns.
  • Delivery fee for Medellín $20.000
  • Delivery fee for surrounding towns $ 30.000
  • The customer must provide accurate information to guarantee a timely delivery.
  • Same-day orders must be placed before 12:00 p.m.

5. Changes and Refunds

Exchanges and Refunds – Flowers and Perishables

Due to the perishable and customized nature of our products (fresh flowers, surprise breakfasts and special gifts), we do not accept returns or refunds once the order has been delivered.
Adjustments or replacements only apply if the product arrives damaged, incomplete or different from what was ordered.
The customer must notify us within 24 hours after delivery via WhatsApp or phone:
📱 +57 313 3752922 / +57 304 6833692.
Replacements are made at no additional cost.

Returns and Refunds – Flowers and Perishable Products
Due to the perishable and customized nature of our products (fresh flowers, surprise breakfasts, and special gifts), we do not accept returns or refunds once the order has been delivered.
Adjustments or replacements only apply if the product arrives damaged, incomplete, or different from what was ordered.
The customer must notify us within 24 hours after delivery via WhatsApp or phone:
📱 +57 313 3752922 / +57 304 6833692.
Replacements will be made at no additional cost.

Data protection

The information you share with us is confidential and will be treated in accordance with our Privacy Policy. Privacy Policy.

7. Modifications

Floristería Santibella reserves the right to modify these terms at any time. Any changes will be published on this page.

If you have questions or concerns about these terms, please contact us. We are here to provide you with an honest, warm, and responsible service.

🚚 Shipping Policy

Delivery to Medellín and surrounding towns – Payments from abroad
Floristería Santibella offers home delivery in Medellín, Envigado, Bello, Itagüí and surrounding towns in the Aburrá Valley.
Orders placed from abroad (United States, Mexico, Spain, Canada, France, etc.) are processed online and delivered the same day if the order is confirmed before 2:00 p.m. (Colombia time).
Deliveries are subject to product availability and payment confirmation.

English

Deliveries in Medellín and nearby municipalities – Payments from abroad
Floristería Santibella delivers to Medellín, Envigado, Bello, Itagüí, and surrounding municipalities in the Aburrá Valley.
Orders placed from abroad (United States, Mexico, Spain, Canada, France, etc.) are processed online and delivered the same day if confirmed before 2:00 p.m. (Colombian time).
Deliveries are subject to product availability and payment confirmation.